When you combine feedback with coaching, you help people perform at their best level and close any gaps in meeting your expectations. There are five simple steps in a powerful feedback and coaching model!

Leaders owe it to employees to help them understand how their contribution is viewed so that they know where they're doing well and where they're falling short.

A very effective way to give feedback is by following the situation, behavior, impact, or SBI, feedback model. Read more to see how it all works!

Keep reading to find out the real difference between coaching and feedback!

Do any of these emotional intelligence domains and their competencies stand out to you as areas to improve? If so, it's time to take action.

When we focus on developing others, we take time to understand an individual's development needs and support their unique strengths, seeking to identify their passions and what they can bring to the team. Conflict management is another critical competency of relationship management.

Many have probably heard the term empathy. It is one competency associated with social awareness. Empathy means taking an active interest in the other person's concerns and builds a bridge of understanding through communication.

We are all human. We all have good days and bad days. It's about managing your emotions so your emotions do not manage you.

Self-awareness, the first domain or bucket in the emotional intelligence model. Therefore, you need to develop self-awareness. Arguably, this is the most important and most difficult of the four domains of emotional intelligence.

Emotional intelligence gained popularity in the 1995 bestselling book, Emotional Intelligence, written by science journalist Daniel Goldman. Goldman defined emotional intelligence as the array of skills and characteristics that drive leadership performance. So what is emotional intelligence?

We know that customer service matters now more than ever. Today, our customers have choices!

The first step in the model for exceeding customer expectations is to identify the product or service you provide and identify the customer you serve!

The second step to exceeding customer expectations is to understand your customer's needs and expectations, and understand yourself, what you can and can't do in your role!

One of the most critical times to exceed customer expectations is when things go wrong. Mistakes happen, and when they do, we've got to be prepared to handle them. What will you do when something goes wrong?

80% of companies say they deliver superior customer service, but only 8% of these customers think the same companies deliver superior customer service. This statistic indicates that we're often out of touch with our customer's perceptions. We simply assume that our customer is satisfied and happy.

It all begins with an idea.

It all begins with an idea.

It all begins with an idea.

It all begins with an idea.