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Driving Difficult Conversations

When people problems arise at work, we have choices. We can manage troublesome situations the way many people do, ignore them. Or we can make a conscious choice to effectively confront issues—even when the issues are complicated, difficult, and lead us out of our comfort zone. 

In this course, we will show you how to conduct a difficult conversation that leads to improved relationships and increased productivity. You will leave the session with a better understanding of yourself and others and increased confidence when holding a difficult conversation. 

In this session, participants will: 

  • Identify common “difficult conversations” 

  • Use emotional intelligence to respond during difficult conversations 

  • Prepare to have a difficult conversation 

  • Use a three-step model to conduct an effective difficult conversation 

  • Recognize and address potential obstacles that may occur when having a difficult conversation 

Pricing Information

$245 per person.

Contact your Business Development Executive for volume pricing.


 
 
 

This session is full! Register below to be put on the wait list for the next time this session is held.

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Management Development Program - April Start

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May 16

Improving Personal Productivity Using Outlook Tips and Tricks