Communication is at the heart of our interactions with clients and colleagues in the workplace every day. Through communication, we can improve productivity, increase engagement, ensure client and team satisfaction, build trusting relationships, and so much more. Studies suggest that by being more aware of our connections with others and by increasing our empathy as we communicate and listen, we may reduce the risk of burnout while delivering exceptional service.
In this session, participants will:
Define empathy and its effects
Discover why we should communicate with empathy
Explore considerations for sending a great message and for stepping up your listening skillset
Identify barriers to empathy and ways to overcome those barriers
Develop an action plan for increasing empathy in our communication
Identify barriers to empathy and ways to overcome those barriers
Develop an action plan for increasing empathy in our communication
Pricing Information
$245 per person.
Contact your Business Development Executive for volume pricing.
