RFI: 2025-0001

ATW suggests a dedicated learning journey for requirements 4.1.1 thru 4.1.10.  We further suggest a pilot cohort to evaluate content and approach, so that appropriate modifications can be made.  The pilot cohort would have 20 participants, and could be delivered in-person, virtual, or some combination of both. As those requirements read now, we would suggest a learning journey to include the following sessions:

Role of the Manager

What skills do you rely on to be a successful manager? What obstacles are you encountering that are keeping you from reaching your potential as a top-notch manager? In this session, we will discuss what the role of the manager necessitates, determine how you fit into the organization’s big picture, and learn how to establish credibility with your team as their manager.

Length: 3 hours

In this session, participants will:

  • Recognize their role as both manager and leader

  • Develop strategies to assume the role of manager, including transitioning to “boss”

  • Define actions to build trust in their team

  • Utilize a model for managing performance that engages and motivates team members

  • Establish and communicate a department vision, in alignment with the organization’s vision and mission

Driving Difficult Conversations

When people problems arise at work, we have choices. We can manage troublesome situations the way many people do, ignore them. Or we can make a conscious choice to effectively confront issues—even when the issues are complicated, difficult, and lead us out of our comfort zone.

In this course, we will show you how to conduct a difficult conversation that leads to improved relationships and increased productivity. You will leave the session with a better understanding of yourself and others and increased confidence when holding a difficult conversation.

Length: 3 hours

In this session, participants will:

Identify common “difficult conversations”

  • Use emotional intelligence to respond during difficult conversations

  • Prepare to have a difficult conversation

  • Use a three-step model to conduct an effective difficult conversation

  • Recognize and address potential obstacles that may occur when having a difficult conversation

Exploring Better Communication Using Everything DiSC® Workplace Profile

Understanding behavioral styles can help us relate to others more effectively. Do you focus on results or relationships? Are you a private person or do you tend to share your thoughts and feelings readily? What are the other people you work with like? Based on the work of William Marston, the DiSC® profile will help you understand your dominant style, the needs of people with other styles, and how you can adapt your approach to be more effective with individuals and groups.

Length: 3 hours

In this session, participants will:

  • Develop an understanding of their behavioral style

  • Recognize behavioral styles within others

  • Accept and appreciate the differences between their style and the style of others

  • Use and adapt their behavioral tendencies to interact more effectively with others

  • Apply their understanding of behavioral styles to team situations

Improving Your Personal Productivity

If your email box is full, your desk covered with paper piles, and your brain packed with your “To Do” list, this workshop is just what you need. More than a time management course, this workshop will show you how to manage your workflow so you can be more productive with less stress.

Length: 3 hours

In this session, participants will:

  • Use a simple system to capture all the “stuff” they have to do

  • Examine a model to process their email and paper inboxes to zero every day

  • Set up a filing system to easily store and retrieve both electronic and paper information

  • Review, prioritize, and plan their action items

  • Actually DO the work that will deliver the results

 

Leading People Through Change®

Leading People Through Change® applies to change initiatives of all types and sizes. Workshops can be delivered to an intact team working on a specific change initiative or in an open-enrollment format to build change leadership capability across your organization. Implement Leading People Through Change in your organization as a 90- minute virtual session with a 35-minute self-paced eLearning pre-work component. This design includes compelling visuals and materials, engaging videos, and proven learning activities. When people are given the opportunity to be involved in the process and their concerns are heard and addressed, they are less likely to resist change. When you have buy-in and commitment early on from the people you are asking to change, they will feel good about the direction of the organization, and you’ll get results faster. Don’t risk wasted time, effort, and money on failed change initiatives. Equip your leaders to make sure they’re a success.

Length: 2 hours

In this session, participants will learn:

  • The value of leading change with high involvement

  • The predictable concerns people have when faced with change

  • Ways to involve others in co-creating change

 

People Smarts: Emotional Intelligence

Most of us have been conditioned to believe that emotions are not welcome in the workplace, that team and work decisions should be based upon cold, logical reason. In short, we "leave our emotions at home." Today there is a growing body of science in the emerging field of emotional intelligence (EI), indicating that proper understanding, and use of, emotions can be critical to helping us be more effective workers and better communicators.

Length: 3 hours

In this session, participants will:

  • Define emotional intelligence and discuss its importance in the workplace

  • Explore the four domains of emotional intelligence (self-awareness, self-management, social awareness, & relationship management)

  • Recognize techniques to develop within each of the four domains

  • Practice strategies for using emotional intelligence in a variety of situations

Exceeding Customer Expectations for Leaders

We know that every employee is responsible for providing above and beyond service, but it is leaders who set the tone in creating a customer-focused organization. When leaders are focused on developing a culture of service, the organization, employees, and customers succeed and thrive.

Length: 3 hours

In this session, participants will:

  • Clarify the importance of service to the continued success of their organization

  • Explore the organization’s service vision and the part they play in making the vision a reality

  • Implement a four-step strategy to exceed customer expectations

  • Recognize the role of all employees as customer service providers

  • Explore the role of the leader in creating a culture of service excellence

  • Identify potential obstacles and actions needed with their teams