Products in Customer Service
New! 212º The Extra Degree (Hardcover)
Topics: Attitude / Accountability | Continuous Improvement | Customer Service | Goal Setting | Leadership | Motivation | Quality
212° The Extra Degree captures the essence of excellence in an unforgettable way...At 211° water is hot. At 212°, it boils. And with boiling water, comes steam. And steam can power a locomotive.
50 Activities for Achieving Excellent Customer Service w/CD and "Excuses, Excuses, Excuses"
Topics: Communication Skills | Customer Service
This resources provides a variety of activities to help reinforce your customer service training.
50 Ways to Keep Your Customers
Topics: Customer Service
We have said it before and we will say it again: like it or not, customer service is the competitive battleground of the new millennium.
50 Ways to Keep Your Customers Video/Book Set
Topics: Customer Service
Like it or not, customer service is the competitive battleground of the new millennium. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service.
Basics Profitable Customer Service
Topics: Customer Service
"Customer service is the single most important factor in any business. It is absolutely crucial to a company’s success,"