Products in Communication Skills
50 Activities for Achieving Excellent Customer Service w/CD and "Excuses, Excuses, Excuses"
Topics: Communication Skills | Customer Service
This resources provides a variety of activities to help reinforce your customer service training.
50 Activities for Developing Emotional Intelligence
Topics: Coaching / Performance Feedback | Communication Skills | Conflict Resolution | Diversity / Respect | Personal Development | Stress Management
Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs.
Attitude: Radiating Possibility! With Ben Zander
Topics: Attitude / Accountability | Coaching / Performance Feedback | Communication Skills | Goal Setting | Leadership | Management / Supervisory Skills | Motivation
Learn to transform old attitudes of negativity and doubt to new attitudes of courage and possibility!
Closing the Gap: Gender Communication Skills, with Diana Booher
Topics: Communication Skills
Common communication differences between men and women are evaluated
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