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212º The Extra Degree (Hardcover)

New! 212º The Extra Degree (Hardcover)

Topics: Attitude / Accountability | Continuous Improvement | Customer Service | Goal Setting | Leadership | Motivation | Quality

212° The Extra Degree captures the essence of excellence in an unforgettable way...At 211° water is hot. At 212°, it boils. And with boiling water, comes steam. And steam can power a locomotive.

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Achieve Ultimate Success

Topics: Attitude / Accountability | Continuous Improvement | Goal Setting | Personal Development

No matter what, we are all looking to become more successful than we are.

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Achieve Ultimate Success
Attitude: Radiating Possibility! With Ben Zander

Attitude: Radiating Possibility! With Ben Zander

Topics: Attitude / Accountability | Coaching / Performance Feedback | Communication Skills | Goal Setting | Leadership | Management / Supervisory Skills | Motivation

Learn to transform old attitudes of negativity and doubt to new attitudes of courage and possibility!

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Effective Performance Management

Topics: Communication Skills | Goal Setting | Management / Supervisory Skills | Performance Appraisals

"Effective Performance Management: Building a Quality Organization" provides the tools necessary for any supervisor, new or old, to develop and implement a solid performance management system to ensure that everyone is working for the same results.

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Effective Performance Management
Frontline Library

Frontline Library

Topics: Communication Skills | Conflict Resolution | Customer Service | Goal Setting | Personal Development | Team Work | Telephone Skills | Time Management

Learn the basic skills necessary to compete in today’s complex marketplace with the new Frontline Library.

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